Privacy Policy

KONVE LTD (“KONVE”, “us”, “we” or “our”) is committed to respecting your privacy and to complying with applicable data protection and privacy laws.

We have provided this Privacy Policy Statement to assist your understanding of how we collect, use, and protect your personal data when you visit our websites, attend our events or data centres, download our resources, apply for employment, or utilise our products and services.

For the purpose of applicable data protection legislation, including the UK Data Protection Act 2018 and the UK General Data Protection Regulation, the entity responsible for your personal data as Data Controller is KONVE LTD.

We may amend this Privacy Policy periodically. Individuals are encouraged to review this page to remain informed of any updates.

Should you be dissatisfied with any aspect of our Privacy Policy, you possess specific legal rights under UK data protection law. These rights include the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

You may visit our websites without disclosing any personally identifiable information. Please note, however, that we may use cookies and collect other non-personally identifiable information regarding your Browse activity, as detailed in our cookie policy. Should you submit personal information by ordering products, services, or completing a web form, you can be assured that we will process your personal data in accordance with this policy. This policy is intended to facilitate informed decisions; therefore, we invite you to review the sections below to understand how we may use your personal information.

Personal Data Collection

We shall only collect and process personal data with the data subject’s knowledge and where a lawful basis for processing exists, such as consent, our legitimate interests, or contractual necessity. This typically occurs when you order and subsequently use products and services, make enquiries, register for information, submit a job application, or respond to communications from us. We may also collect your information if you request a quotation, in which case it is within our legitimate interests to contact you to discuss a potential sale.

The categories of personal data we may collect include, but are not limited to, your name, postal address, date of birth, email address, telephone number, and credit/debit card information. Any personal data provided will be used in support of the intended purposes stated at the time of collection and subject to any preferences you have indicated. When you attend our premises, we may collect imagery via CCTV or surveillance systems and require photographic ID.

Non-personal Identifying Information

We may also collect non-personally identifying information about your visit to our websites based on your Browse activities. This information may include the pages you browse and products and services viewed or ordered. This information is utilised to enhance the management and development of our sites, to provide a more customised service, and to assist us in developing products and services tailored to your interests.

How will we use your information?

Your personal data may be processed for several purposes, including: processing your orders and administering your account (for the performance of a contract) ; delivering any services, products, or information requested by you ; responding to complaints or support tickets ; administering debt recoveries (based on our legitimate interests to provide customer service and operate our business) ; and verifying your identity when required, for example, in circumstances where security information is misplaced. We do not use your personal data for the purposes of automated decision-making or profiling which would produce a legal or similarly significant effect on you.

We may conduct market research and analysis and contact you with information regarding new developments, products, and services, subject to any preferences you have expressed. For consumers, we will only send marketing communications where you have provided consent. We or our authorised agent may contact you by email, phone or mail subject to any marketing preferences specified by you. For business customers, we may contact you for marketing purposes based on our legitimate interests, unless you have opted out.

If you have downloaded a whitepaper , attended an event , or viewed a webinar, we may contact you by telephone for feedback, based on our legitimate interests to improve our services.

You may withdraw consent or update your marketing preferences at any time by emailing dpo@konvegroup.com.

CCTV and other surveillance imagery is used for purposes of maintaining the safety and security of our premises and managing any operational incidents. The lawful justification for this processing is our legitimate interest in securing our property and data.

When will we disclose your information to others?

We shall only disclose personal data to (i) companies within the KONVE Group for the purposes outlined herein ; or (ii) in the event of a corporate re-organisation or sale, in which case personal data we hold may be transferred to the new entity.

KONVE does not sell or lease personal data to third parties. Disclosure will only occur with your permission or where it is strictly necessary to deliver the products and services you have ordered. For example, we disclose data to a credit card company to validate payments and may engage with Credit Reference Agencies to assess creditworthiness.

We may also be obliged to disclose your personal information to comply with legal or regulatory requirements.

Should any of our processing activities or service delivery require your personal data to be transferred outside of the United Kingdom, we will ensure that the data is protected by legally-approved safeguards.

Social media, blogs, reviews

Any content you submit to us via social media platforms will be governed by the terms of that platform and may be made public. We do not control such platforms and are not responsible for this sharing. We recommend you review the privacy policies of any social media platforms you use. Any content you post on our blogs or review services will be shared with other members of that service and the public. You are responsible for ensuring that any such comments are not offensive, insulting, or defamatory and comply with all relevant acceptable use policies.

Careers information

Upon submitting a job application, and provided you have given consent, we may contact you regarding other suitable opportunities within KONVE. You may withdraw this consent at any time. A link to our privacy policy for job applicants can be found here.

Data Concerning Children

Our products and services are not intended for or directed at individuals under the age of 18, and we do not knowingly collect personal data from children.

Data Retention Period

To ensure compliance with our legal data protection obligations, we retain personal data only for as long as is necessary for the purposes for which it was acquired. Generally, this means data is retained for the duration of your service with us and for a reasonable period thereafter to satisfy any legal, accounting, or reporting requirements. Following this period, the data will be securely deleted. Data held on our prospect database is retained for a reasonable period, determined by your engagement with us, subject to your right to unsubscribe at any time. For unsuccessful job applicants, data will be held for 12 months post-recruitment for legal and audit purposes.

Your Rights as a Data Subject

Data subjects may contact us at any time to obtain details of the personal information we hold about them. Under data protection law, you possess other rights, including the right to request we rectify, update, or erase such information, and the rights to restrict or object to processing. Please submit any such requests to: dpo@konvegroup.com. Providing brief details of the information required will assist us in locating your data more readily. We will take all reasonable steps to confirm your identity before providing details of any personal information we may hold.

Information Security

KONVE acknowledges the increasing concern among its customers regarding the protection of personal information from misuse and abuse. We are constantly reviewing and enhancing our technical, physical, and managerial procedures to protect your personal data from unauthorised access, accidental loss, or destruction. We use industry-standard TLS certificates to provide encryption of data in transit. It should be noted that communications over the Internet are not inherently secure unless encrypted. KONVE cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.

Privacy Support

KONVE reserves the right to amend this Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. Should we elect to modify our Privacy Policy, we will post the changes on our website. Should we intend to use personal data in a manner materially different from that stated at the time it was collected, we will notify you and you will have a choice as to whether we may use your information in this different manner. Please direct any enquiries regarding this policy to: dpo@konvegroup.com.

Monitoring and Recording of Communications

Monitoring or recording of your calls, emails, text messages, and other communications may take place in accordance with English law. This may be for business purposes, such as quality control and training, to prevent unauthorised use of our systems, to ensure effective systems operation, or to prevent or detect crime.